WebTrends NOW!

User Name:
Password:
IP Address:
Contact Email:
Server Platform:
Time Frame:
Save To:
 

Overview

This function allows you to view the amount of disk space your website is using, as well as the current month's transfer rate.

Fields

 User Name: (Required)
This field is for inputting your administrator user name.

 Password: (Required)
This field is for inputting your administrator password. Please use your password for FTP not email.

 IP Address: (Required)
This field is for identifying your IP address (208.233.88.10). This form will NOT work with a domain name (www.yourname.net). See the Notes section for information on determining your IP address.

 Contact Email: (Required)
This field is for inputting an email address to which the WebTrends server can send messages. Please see Notes section for email limitations.

 Server Platform: (Select)
This field is for selecting the platform your site is hosted on. Selecting the correct platform is VERY important.

 Time Frame: (Select)
This field is for selecting the amount of time you wish the report to cover.

 Save To: (Select)
This field is for selecting where you would like the report to be saved. Web Site will place the report into to report directory on your site. Email will email the report to you. Please see Notes section for email limitations.

 Notes

When having the report sent to you via email, please use an email account off your mail server with your hosting company. Some mail servers do not interpret the report correctly, and we have tested the reports with no error off our mail servers.

If you are unsure of your IP address, consult the Customer Information email sent to you when you setup your account.

To determine your IP address on a Windows based computer:

  • Open a DOS window.
  • Type: PING (yourdomainname)
    i.e. PING WWW.YOURHOST.NET
  • Copy the IP address to which it resolves.

 Examples

Submitting a month request:

       User Name: rsmith
        Password: lament
      IP Address: 255.255.255.1
   Contact Email: rob@bigbob.com
        Platform: NT
      Time Frame: Last 30 days
	     Save To: Website
				

 Errors

If you receive an e-mail stating your request could not be processed, it's usually caused by the WebTrends server not being able to communicate with InterNIC. Try your request an hour or so later.

If you receive an e-mail stating your user name or password are incorrect, please try resubmitting your request making sure to watch for CaSe.

If you receive an e-mail stating your domain was invalid, it means your domain was either not found in the InterNIC whois, or InterNIC does not have your site pointing to your hosts domain name servers.